Privacy Policy

Effective Date: 8/1/2025

At Alphapoint Services LLC, we are committed to protecting the privacy and confidentiality of the families we serve.
We follow all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) and Texas Health and Human Services Commission (HHSC) guidelines, to safeguard your personal and health information.

Information We Collect

We may collect personal information such as your name, contact details, Medicaid number, and health-related information needed to provide case management services.
This information may be collected when you:

Fill out a referral or contact form
Communicate with us by phone, email, or in person
Participate in case management services or assessments

How We Use Your Information

Your information is used only to:

Provide and coordinate case management and support services
Communicate with healthcare providers or community resources (with your consent)
Comply with state and federal reporting requirements

Sharing Your Information

We will not share your personal information without your permission unless required by law.
Your information may only be shared:

With your healthcare providers and authorized agencies to coordinate services
To comply with court orders, audits, or legal obligations

Your Rights

You have the right to:

Access and request a copy of your records
Request corrections to inaccurate information
Withdraw consent for sharing your information (where applicable)
File a complaint if you believe your privacy has been violated

Contact Us

If you have any questions about our privacy practices, please contact:
📧 alphapoint.cpw@gmail.com
📞 832-462-9333